FAQ - Ordering & Shipping

How do I place an order?

You can place an order via our secure online catalog on this website, or via fax, phone, or mail. Educational, government institutions, and qualifying businesses can also set up a purchase order account.

What payment methods do you accept?

We accept Visa or MasterCard, as well as bank wire transfers and money orders. For wire transfers, a small fee will be applied to cover costs. Customers are also responsible for any fees incurred by their own local bank and any intermediary banks. For payment via wire transfer or money order, please make sure to contact us to get a a full quotation with shipping costs and instructions prior sending funds.

Do you take purchase orders?

Integraf accepts purchase orders only from educational institutions, governmental institutions, and qualified businesses in the U.S. and abroad. Restrictions and certain guidelines may apply, so please call us if you are a first-time customer and are interested in placing a purchase order.

Do you ship internationally?

Yes. We ship regularly to customers from over 55 countries each year. Our online catalog on this website provides a shipping quotation during checkout. You can also email us for a quote. Note that international shipping costs we provide do not include taxes, customs duty or brokerage fees, if any, since those are determined and administered by authorities in each country.

What are the shipping costs?

We ship via UPS or the United States Postal Service. We can also ship via FedEx and DHL to overseas destinations, and will generally do so if these carriers provide rates significantly more competitive than those of UPS or USPS.

Shipping costs depend on the weight of your package, shipping address, and shipping service. A quote for shipping costs is provided during the checkout process from our online catalog. You can also contact us for a quote.

How long does it take?

We normally process orders for shipping within 1 business day of receiving your order. If you are in a rush, we recommend you place your order via our online catalog first and then contact us. While we can't always do same-day shipping, we will certainly try our best.

We ship from San Francisco, CA. Transit time vary. It usually takes 1-2 business days to reach customers on the US West Coast, and about 5 business days to reach the East Coast. International Orders take about 3 to 14 days, depending on the shipping service you select. We also offer expedited overnight shipping.