Terms & ConditionsUpdated: April 1, 2017
Integraf LLC also operating as Integraf Holography Supplies LLC (collectively, "Integraf") provides you, the customer ("customer"), with a variety products, resources, and services to make holograms, teach holography, learn about holography, and provide custom holographic labels and services (collectively, "products").
The purchase and use of products and services from Integraf is governed by the terms and conditions set forth below. Please read them carefully. Your purchase, use, acceptance, or possession of such products indicates your acceptance of these terms and conditions. Integraf reserves the right to make modifications, alterations or updates to this site and these Terms & Conditions at any time and without notice to users. You accept the affirmative obligation to periodically review whether or not these Terms & Conditions have changed, and your continued use of these products shall be deemed an acceptance and agreement to be bound by such modifications, alterations or updates. Integraf reserves the right to refuse or discontinue service to anyone for any reason at any time.
By purchasing products from Integraf, you certify that you are at least 18 years of age and acknowledge that the products you are purchasing or accepting may include chemicals, lasers, or other materials that are considered hazardous and require reasonable care, caution, and adult supervision.
Ordering & Payment
By placing an order with Integraf, you agree to pay in full for the products, services, shipping costs, and fees according to the payment terms set forth by Integraf. Integraf accepts payment by credit card, US Postal Money Order, Western Union, bank wire transfer, company check, or other means as specified in writing by Integraf. For purchases made via credit card, payment is due immediately upon shipping. In the event of failure to make payment to Integraf when due, regardless of fault, payment shall become immediately due and payable without notice or demand. For payment by bank wire transfer, you are responsible for all bank fees from your local bank and all intermediary banks.
Shipping & Timing
Products are shipped CIP or EXW from San Francisco, CA, or Kirkland, WA, unless otherwise explicitly specified in writing by Integraf.
Integraf is not responsible for delays, loss, or damage of products once the products are shipped. We value our customers and their well-being, and will work with the shipping company to recover your shipment or its value in such rare event. Integraf's shipping responsibility ceases with safe delivery in good condition to the transportation company or authorized respresentative of such shipping company. By purchasing products or services from Integraf, you agree to hold Integraf harmless for any error, delay, or loss resulting from the shipping company, customs officials, or other third-parties during transit.
If actual shipping costs from the courier should increase between the time of Integraf provides a shipping quote and the time in which the ordered products ship, Integraf will cover the increase in shipping costs up to an amount equal to 10% of the original shipping quote, and customer shall be responsible for providing additional funds to cover the remaining amount of the increase.
Returns, Exchanges & Refunds
Returns, exchanges and refunds will be governed by our Returns & Refunds policy, incorporated herein by reference.
Custom Hologram Sticker & Label Services
The terms below relating to custom holographic labels and services are in additional to, and not in lieu of, all other terms and conditions mentioned elsewhere in this entire Terms & Conditions document and webpage.
For custom holographic labels and services, unless otherwise specified by Integraf, orders are deemed placed and final upon receipt of initial payment, which shall mark the commencement date and agreement to begin the design and production process. Unless otherwise specified in writing by Integraf, payment in full is due before the start of the project order. Any down payment, if specified in writing by Integraf, is due before the start of the project and is non-refundable.
Final instructions for design of the custom holographic labels is communicated to Integraf via customer's approval of a digital proof (also known as a printing proof) or other specification. Customer acknowledges that the digital proof or specification conveys the concept but not the exact look and feel of the finished hologram due the fact that holographic effects cannot be appropriately communicated through standard 2D graphics or ink. Our responsibility to you is to produce the finished product within acceptable tolerances to the approved specification. Integraf is not responsible for errors in the digital proof approved by the customer. However, if you make a mistake in ordering, we will work with you to reproduce the order at a reduced price whenever possible. Furthermore, Integraf retains the right to modify the digital proof during production.
For custom holographic labels and services, Integraf may offer on a project-by-project basis an opportunity to review the holographic shim prior to full production. Due to timing and costs, the extension of such offer is determined prior to the start of the project, and is provided as a customer service, not an obligation. The shim provides you a metal prototype of the hologram as it will resemble on the final product. Minor changes can be made as needed. Requests for major changes, including but not limited to layout or design elements outside the scope of the original approved design specification, will incur additional cost, and will be added to your invoice prior to production. Integraf retains the sole right to determine what constitutes a minor or major change.
All orders for custom holographic labels and services are final, non-returnable, non-refundable. We thus recommend customers request a custom prototype or our free samples to test the product for suitability prior to ordering and full production. Custom holographic labels will be free of defects in material and workmanship. Claims for questionable or defective custom holographic labels must be made within 1 week of delivery. Centering of holographic images, serial numbering, overprint, and any other asset onto die-cut labels may have a variance or tolerance of 1-2mm, which may appear more pronounced on smaller sized labels, shall not be considered a defect. Our maximum liability for defective custom holographic labels or order errors is to provide replacement of material or a refund, if any, the extent of which is determined at Integraf's sole discretion on a case by case basis. In no event shall Integraf be liable for any consequential, incidental, indirect, special or punitive damages.
Leads times and delivery dates communicated in any way by Integraf indicate intention and best estimate, and are not a guarantee for delivery within such period. Estimates and lead times do not account for client turnaround time on approvals on design, origination (including shim review), production and other processes involved in the creation and delivery of the product. In no event shall Integraf be liable for any consequential, incidental, indirect, special or punitive damages arising from any delay in delivery time. Notwithstanding, Integraf has earned a reputation for timely delivery and making extreme efforts to help expedite processes when possible to accomodate reasonable customer requests. Upon customer request, Integraf may ship via overnight or other expedited means at cost to reduce transit time.
For custom holographic labels and services, copyright or trademarks already owned, licensed or provided by the customer, such as logos and text, if incorporated into the hologram, shall remain with the customer or original rightful owner. By providing copyrighted or trademarked materials to Integraf, you the customer (or agent thereof) certify that you are the owner of or are licensed to use such copyrighted or trademarked material, and hereby grant to Integraf a nonexclusive license to use, reproduce, modify, display and publish the client content solely in connection with Integraf's performance of the services and limited promotional uses. Copyright of the finished hologram and contributing components in the holograms stages of creation, including but not limited to final artwork, models, tools, submasters, and master shall remain the property of Integraf and its contractors, artists, designers, partners, and model-makers, with exclusive rights given to Integraf and commissioning customer to use such hologram, unless otherwise stated.
Product Use and Risk
You agree to assume all risks of using, handling, storing, possession, and disposal of any products received, including but not limited to the chemical products and laser products described herein. You agree to read any and all warnings and instructions accompanying these products prior to their use. If you for any reason do not want to or cannot assume all risks, please do not place an order, or please contact Integraf to return such products from Integraf already in your possession, if any, for a refund.
Chemical ProductsSome products contain chemicals, including but not limited to JD‑2, JD-3, JD‑4, and PhotoFlo or their substitutes (“dark room items”). Like many common household cleaners, dark room items may contain chemicals considered hazardous by the EPA, and should be treated with respect. Copies of the material safety data sheets (MSDS) for all dark room items may be viewed and downloaded from this company website and are also available upon request by contacting Integraf or the manufacturer. You agree to provide competent adult supervision when using, handling, storing, possessing, and disposing these Chemical Products.
Laser ProductsThe holography lasers and diode laser modules (“lasers”) provided by Integraf are classified as Class IIIa and Class IIIb. Laser light is recognized as a potential eye hazard. Avoid looking directly into any laser. By purchasing, accepting, or using our lasers, you are knowledgeable of all safety precautions, standards, and procedures for handling and using said lasers as set forth by the American National Standards Institute (ANSI).
Indemnification and Limited Liability
You agree to assume all risk for use, handling, storage, possession, disposal and service of products.
You agree to exempt and release Integraf and any of its directors, officers, employees, agents, advisors, and contractors from any and all liability, claims, expenses (including legal fees, medical expenses, or otherwise), demands or actions or causes of action whatsoever arising out of any damage, loss, injury, pain, suffering, or death as a result of the use of any product or service provided from Integraf. This release encompasses all losses, damages, expenses, injuries and pain, physical or emotional, and deaths resulting from any cause, whether the fault of the user, a defect in the product, misuse regardless of intention, or delay in providing service.
This product and service liability limitation cannot be amended, altered or made void by any representative either verbally or in writing of Integraf, supplier, or the manufacturer, and the consumer agrees to the terms of these limitations when ordering, purchasing or receiving merchandise or service from Integraf. If you do not agree to these terms, please do not place an order, or please contact Integraf to return such products for a refund.
Integraf shall not be liable for any indirect, special, consequential, or punitive damages (including lost profits) arising out of or relating to this agreement or the transactions it contemplates. In no event shall Integraf’s liability exceed the price the you paid to Integraf for the specific goods or services provided by Integraf giving rise to the claim or cause of action.
Integraf shall not be liable for the failure or delay in the performance of any of its obligations when such failure or delay is due to fire, flood, strike, riots, wars, embargoes, governmental laws, orders or regulations, storms or other similar different contingencies beyond the reasonable control of Integraf.
Trademarks, Copyrights & Patents
The following terms and names are trademarks of Integraf LLC: Integraf, Holokit, Holokits, JD, JD-2, JD-3, JD-4, GP-2, TJ1 (series of developer kits and formulations).
Material and content provided on this website and product instructions are copyrighted, all rights reserved. Product instructions protected by copyright law include but are not limited to those instructions accompanying the Holokit hologram kit product line and the JD holographic developer product lines.
All disputes arising out of the performance of, or relating to these Terms and Conditions, shall be settled amicably through negotiation. In case not settlement can be reached through negotiation, the case shall be settled by arbitration to be held in the United States of America as per the laws of the country, and in the State of California.These Terms and Conditions are governed by the laws of the State of California, without giving effect to any principles or conflicts of law. Any litigation or arbitration concerning these Terms & Conditions or other uses of said products and this website shall be brought in San Mateo County, California, and you consent to the exercise of personal jurisdiction over you by such courts.