Returns & Refunds
Integraf strives to provide you the best products and service. We feel the same way about customer service. If you need to return or exchange an eligible item, we're going to try our very best make it happen.
Merchandise must be returned in their original, unused, and resalable condition, and must be accompanied by a Return Material Authorization number (RMA) obtained from Integraf. Do not return items without first obtaining the RMA, as they will not be refunded.
To request your RMA for a refund or exchange, please:
- Contact us to request your Return Material Authorization number (RMA)
- Briefly explain the reason for your return or exchange
Except for custom holographic labels and international orders shipped outside the USA, or otherwise stated, merchandise can be returned for a refund or exchange within 21 days from the shipping date. A restocking fee of 15% may apply, depending on the product returned. We are unable to refund shipping costs. International orders are non-returnable and non-refundable.
Integraf reserves the sole right to make exceptions, limit returns and determine the eligibility and the amount of refunds. Our operating principle is centered around being fair, reasonable, and responsible, so that our customers, vendors, and Integraf all have a positive experience and relationship.
This policy for returns, exchanges and refunds is in additional to, and not in lieu of, all the terms and conditions stated in our Terms & Conditions, incorporated herein by reference.